The future of AI Chatbot by 2020 and Beyond

Artificial intelligence is no longer a future technology; it has already transformed the world and helping us shape our daily life in the most amazing ways. In 2018, chatbots have taken the internet by storm and have evolved to be smarter and faster. More and more businesses are incorporating advanced AI bots because of its successful acceptance by end users. So the question is are chatboxthe future?

As humans do not mind talking to robots now, so it’s not a surprise that the future of this technology is going to be brighter than before.

Probable Chatbot Trends in Future!

Mobile Application Replacements: According to Gartner, by the year 2021, approximately 50% of businesses will start spending on Chatbots technology development than mobile application development. The AI-based workflow will make them stand out in a saturated market.

Business Costs Cut and Mainstream Adoption: A Juniper research states, by the year 2020, chatbots will most probably help cut business costs by $8 billion dollars and it’s also predicted that the technology will go beyond customer service and will be widely used in online spaces and maybe even in retail spaces.

More Conversational User Experience Adoption: According to a Gartner report, conversational user experience or CUX will be more adopted by the organizations by the year 2021. CUX is considered as an advanced version of UX that helps to deliver an efficient and quick user experience.

Business Communication Transformation: Also as per the research, 80% of the business communication will be done using AI chatbots in the coming years. AI robots messengers will facilitate the interaction between business and end user.

Aliexpress support system/chatbox is all AI but they still gave the option to talk/chat to a human by knowing how to balance AI out you will give your customer a better user experience, even if you can’t afford to have a human on the other end ready to provide support like Aliexpress you can add features like email us for additional support.

Wrapping it Up

Chatbots trends are quite obvious, what AI chatbots are capable to do in the future? Possibilities are endless. We are aware of how it is going to revolutionize our living style and can help businesses to gain a better return on investments.

About WD23

A digital web agency focused on UI/UX and strategic development.

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